Privacy policy
Privacy Policy
Last updated: 21/04/2026
UrbanPetShop operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). UrbanPetShop is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details including your name, address, billing address, shipping address, phone number, and email address.- Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
- Account information including your username, password, security questions, preferences, and settings.
- Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
- Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
- From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
- Provide, Tailor, and Improve the Services: We use your personal information to provide you with the Services, perform our contract with you, process payments, fulfill orders, remember preferences, send notifications, and create a customized shopping experience. This may include using your data to recommend products or improve your overall experience.
- Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending you marketing communications by email, text, or postal mail, and showing you targeted ads based on your interactions.
- Security and Fraud Prevention: We use your personal information to authenticate your account, provide a secure shopping experience, detect and prevent fraud, and secure our services.
- Communicating with You: We use your personal information to provide customer support, respond to inquiries, and maintain our business relationship with you.
- Legal Reasons: We use your personal information to comply with applicable laws, respond to legal processes, or protect our rights.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. This may include:
- With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, customer support, fulfillment, and shipping).
- With business and marketing partners to provide marketing services and targeted ads.
- When you direct or consent to disclosure, such as when products are shipped or through social media integrations.
- With affiliates or within our corporate group.
- In connection with business transactions (e.g., merger or bankruptcy), or to comply with legal obligations.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries outside of where you reside. To help protect, grow, and improve our business, we use certain Shopify features that incorporate data from your interactions with our store, along with other merchants and Shopify. For more on how Shopify uses your data, visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights via the Shopify Privacy Portal.
Third Party Websites and Links
The Services may provide links to third-party websites. If you follow links to sites not affiliated or controlled by us, review their privacy policies. We do not control the privacy practices of those sites.
Children’s Data
The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority. If you are a parent or guardian of a child who has provided us with their personal information, please contact us to request deletion.
Security and Retention of Your Information
Please be aware that no security measures are perfect. We retain your information as long as necessary to maintain your account, provide services, comply with legal obligations, and resolve disputes.
Your Rights and Choices
Depending on where you live, you may have rights including: access to your personal information, deletion, correction, and portability. If you reside in the UK or EEA, you may also object to processing, restrict processing, or withdraw consent. You can exercise these rights by contacting us.
- Right to Access / Know. You may have a right to request access to personal information that we hold about you.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognise other "Do Not Track" signals that may be sent from your web browser or device.
- Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:
- Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
International Transfers
Please note that we may transfer, store, and process your personal information outside the country you live in. Specifically, to fulfill your orders, your data may be accessed by suppliers in China.
When we transfer personal information outside the UK or EEA, we rely on safeguards such as Standard Contractual Clauses to ensure adequate protection. By using the Services, you consent to these international transfers.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for other operational reasons. The revised policy will be posted with an updated date.
Contact
If you have any questions about our privacy practices or this policy, please contact us at admin@urbanpetshop.co.uk. For the purpose of applicable data protection laws, we are the data controller of your personal information.