Shipping policy

Shipping Policy

Last updated: 26/07/2026

Thank you for shopping with us! Below you’ll find everything you need to know about our shipping process.

Processing Time

All orders are processed within 1-2 days after receiving your order confirmation email. Orders are shipped from overseas. Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, processing may be delayed by a few days. If there will be a significant delay, we will contact you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• Standard Shipping: 7-13 days

Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

Shipping Locations

If we do not ship to your location, you will be notified at checkout.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in the shipping cost.

Lost or Damaged Packages

We are not responsible for packages lost or damaged in transit. If your order arrives damaged, please contact the shipping carrier to file a claim. Keep all packaging and damaged goods before filing a claim.

Incorrect Shipping Information

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Contact Us

If you have any questions about this Shipping Policy, please contact us at:
admin@urbanpetshop.co.uk