Terms of service
TERMS OF SERVICE – UrbanPetShop
OVERVIEW
Welcome to UrbanPetShop! The terms “we”, “us” and “our” refer to UrbanPetShop. UrbanPetShop operates this store and website, including all related information, content, features, tools, products and services (the “Services”). UrbanPetShop is powered by Shopify.
These Terms of Service (“Terms”) describe your rights and responsibilities when you use the Services.
By using our Services, you agree to these Terms and our Privacy Policy [HERE]. If you do not agree, you must not use our Services.
SECTION 1 - ACCESS AND ACCOUNT
1.1 You confirm you are at least 18 years old or using the Services with parental consent.
1.2 You agree to provide accurate, current and complete information.
1.3 You are responsible for maintaining the security of your account and all activity under it.
SECTION 2 - OUR PRODUCTS
2.1 We aim to display products as accurately as possible, but colours and appearance may vary depending on your device.
2.2 We reserve the right to modify or discontinue products at any time.
2.3 PRODUCT AVAILABILITY:
All orders are subject to product availability. While we work closely with our suppliers to maintain accurate stock levels and availability, we cannot guarantee that all items will be in stock at the time of order. If a product becomes unavailable after you place an order, we will notify you as soon as possible and issue a full refund for any unavailable items. This does not affect your statutory rights.
SECTION 3 - ORDERS
3.1 Placing an order constitutes an offer to purchase. Orders are only accepted once we confirm dispatch.
3.2 We may refuse or cancel orders where necessary (including pricing errors or suspected fraud).
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. To exercise this right, please contact us at admin@urbanpetshop.co.uk. You must return the goods in their original condition. You are responsible for return shipping costs unless the item is faulty or incorrect. Refunds will be processed in accordance with applicable law.
3.4 Returns Support
SECTION 4 - PRICES AND BILLING
4.1 Prices may change at any time but will not affect confirmed orders.
4.2 Prices displayed do not include delivery charges or import charges unless stated.
4.3 MINIMUM ORDER & SHIPPING:
A minimum order value of £X may apply. Delivery charges will be calculated at checkout based on your location and order size and will be clearly displayed before purchase.
4.4 You agree to provide accurate payment information and authorise charges.
SECTION 5 - SHIPPING AND DELIVERY
5.1 Delivery times are estimates and not guaranteed.
5.2 We remain responsible for goods until they are delivered to you, in accordance with applicable UK law.
5.3 IMPORT DUTIES, TAXES & VAT:
For international orders, you are responsible for any import duties, customs fees, and taxes. These are not included in our prices. Where possible, we aim to make any such charges clear before checkout; however, we recommend that you check with your local customs authority to understand any potential charges before placing your order. As UrbanPetShop is not VAT registered, VAT is not charged at checkout. However, VAT or import charges may still be payable upon delivery in accordance with applicable laws (including HMRC rules). UrbanPetShop is not responsible for delays caused by customs processes.
SECTION 6 - INTELLECTUAL PROPERTY
6..1 All content on the Services is owned by UrbanPetShop or its licensors and is protected by intellectual property laws.
6.2 You may not reproduce, distribute, or use any content without prior written permission.
SECTION 7 - OPTIONAL TOOLS
7.1 Third-party tools are provided “as is” without warranties or liability.
SECTION 8 - THIRD-PARTY LINKS
8.1 We are not responsible for third-party websites or services.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
9.1 All purchases are made with UrbanPetShop, not Shopify. Shopify bears no responsibility for transactions.
SECTION 10 - PRIVACY POLICY
10.1 Your personal information is handled in accordance with our Privacy Policy and Shopify’s policies.
SECTION 11 - FEEDBACK
11.1 Feedback submitted may be used by us without restriction or compensation.
SECTION 12 - ERRORS
12.1 We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if necessary.
SECTION 13 - PROHIBITED USES
13.1 You must not misuse the Services or violate applicable laws.
SECTION 14 - TERMINATION
14.1 We may terminate or suspend access if these Terms are breached.
SECTION 15 - DISCLAIMER OF WARRANTIES
15.1 Services are provided “as is”, subject to your statutory rights under UK law.
SECTION 16 - LIMITATION OF LIABILITY
16.1 Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or breach of statutory rights.
SECTION 17 - INDEMNIFICATION
17.1 You agree to indemnify UrbanPetShop against claims arising from your misuse of the Services.
SECTION 18 - SEVERABILITY
18.1 If any provision is invalid, the remainder shall remain in effect.
SECTION 19 - ENTIRE AGREEMENT
19.1 These Terms constitute the entire agreement between you and us.
SECTION 20 - ASSIGNMENT
20.1 We may assign our rights and obligations; you may not without consent.
SECTION 21 - GOVERNING LAW
21.1 GOVERNING LAW:
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
SECTION 22 - HEADINGS
22.1 Headings are for convenience only.
SECTION 23 - CHANGES TO TERMS
23.1 We may update these Terms from time to time. Continued use constitutes acceptance.
SECTION 24 - CONTACT INFORMATION
SECTION 25 ADDITIONAL CUSTOMER PROTECTION
26.1 DAMAGED OR INCORRECT PRODUCTS:
If your order arrives damaged, faulty, or incorrect, please contact us promptly. We will arrange a suitable resolution, including replacement or refund, and will handle the process directly to ensure a smooth and satisfactory outcome.